Our Privacy Statement
2. Personal Data That We May Collect.
When you use or interact with us through our Services, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of our Third Party Event Organisers who help us to run an event and their Services. This is an important distinction for purposes of certain data protection laws and is explained in more detail below.
3. Information Collected From All Users.
Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information via our Services, such as when you register for access to the event, contact us with inquiries, respond to one of our surveys or browse or use certain parts of our website. The Personal Data we may collect includes without limitation your name, address, email address and any other information that you choose to provide and/or that enables Users to be personally identified.
Information our Services automatically collect: Certain technical data that is sent from the computer, mobile device and/or browser through which you access the Services ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.
When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
4. Information From Other Sources.
Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
5. Information Collected From Consumers.
If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of our Third Party Event Organisers .
Information you provide via our Third Party Event Organisers . Properties or Applications: If you register for a paid event, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, we can set up event registration pages to collect virtually any information from Consumers in connection with registration for our events listed on the Services.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
6. How We Use Your Personal Data.
7. Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
8. Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyse your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
9. Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services, events, podcast content or merchandise we believe might be of interest to you, develop promotional or marketing materials and display event-related content and advertising on or off the Services that we believe might be of interest to you.
You may see advertisements for our Services on third party websites, including on social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we engaged the third party or social media platform to show this advertisement to our Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services. If you no longer want your Personal Data to be used for these purposes please contact us at
We may use our Third Party Event Organisers email tools to contact Consumers for our current and past events, so you may receive emails from our system that originate from us and that it sent on our behalf. If you registered for an event on the Services, your email address is available to us. However, we may also import the email addresses from external sources and send communications through the Services to those email addresses, and our Third Party Event Organisers will deliver those communications to those email addresses on our behalf.
12. Use of Interest-Based Data
We sometimes make inferences about the type of events or activities you may be interested in. We may use these inferences to help target advertising or customise recommendations to you. We may do this on an aggregated or generalized basis. For instance, we may determine that our users who attend our events also often attend or show interest in endurance-related events or content. We may direct (or assist in directing) content or recommendations related to endurance to those Users.
13. Other Purposes.
14. Aggregated Personal Data.
15. How We Disclose And Transfer Your Personal Data.
15.2 Business Transfers.
15.3 Parent Companies, Subsidiaries and Affiliates.
15.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of ourselves to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
When you purchase tickets to, register for or donate to an event, transfer an event ticket or registration to another person, enter a contest, or otherwise input your Personal Data (such as through a web form), or otherwise communicate with us, or Third Party Event Organiser, or participate in or express interest in us or one of our events or activity, we will receive the information you provide, including your Personal Data, and where a ticket or registration is transferred, the Personal Data of the transferee as well. Other third parties that are involved in or on whose behalf an event or activity is promoted, may receive that Personal Data as well.
15.6 Facebook, Social Media and Other Third Party Connections.
a. “Liking” or “Following” us on Social Media. In addition, when you “like” or “follow” us on Facebook, Instagram, Twitter or other social media sites (to the extent we provide that capability), we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We likewise may collect your information if you sign up for one of our promotions or submit information to us through social media sites.
b. Facebook Plug-Ins and Links on Our Pages. Our own website may contain links to Facebook as well, such as through the Facebook “Like” or “Share” button or other social plug-ins. When you interact with these features and links, your browser will establish a direct link with the Facebook servers, and Facebook will receive information about your browser and activity, and may link it to your Facebook user account. For more information about how Facebook uses data, please see Facebook’s own policies.
c. Additional Facebook Marketing and Connectivity. In addition, if you are a member of Facebook (or another social media platform), and you provide Personal Data to an us, we may use that Personal Data to send you advertising and offers through Facebook (or another social media) platform, including when you are on Facebook or another social media platform. We may work with Third Party Event Organisers to enable this data integration and advertising. Facebook and other social media platforms may provide a way to opt out of this type of advertising. Please review their user settings and support pages to learn more about how they help you to manage privacy and marketing choices.
d. Third party services and integrations. We may provide you with opportunities to contract directly with third parties, and/or to integrate with third party services or applications, through our platform. In such instances, we will disclose your Personal Data to other entities in order to fulfill a request by you, or to provide services you have requested.
15.7 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
15.8. How We Store Your Personal Data.
16. How You Can Access, Update, Correct or Delete Your Personal Data.
You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.
You can exercise these rights by contacting us directly by email or at the address specified below.
If a Consumer initiates a data deletion request, we are authorised to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organiser through the Services. However, if you are a Consumer, you understand that even if we delete or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Third Party Event Organiser's own databases if transmitted to the Third Party Event Organisers prior to us receiving or taking action on any deletion or anonymization activity.
We will consider and respond to all requests in accordance with applicable law.
17. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may delete your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
18. Your Choices.
You have several choices available when it comes to your Personal Data:
18.1 Limit the Personal Data You Provide.
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by us or our Third Party Event Organisers.
18.2 Opt Out from Electronic Communications.
(a) Our Marketing Communications.
Where it is in accordance with your marketing preferences, We may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication.
(b) Our initiated Communications.
We may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system and our Third Party Event Organisers's systems this does not determine the content or the recipients of these electronic communications. We are required to use our email tools only in accordance with all applicable laws. We provide an "Unsubscribe" link on each of these emails, which allows recipients to "opt out" of electronic communications from us.
(c) Social Notifications.
If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
(d) Transactional or Responsive Communications.
Certain electronic communications from us are responsive to your requests. For instance, if you are a Consumer, we or our Third Party Event Organisers must email you your ticket or registration when you purchase such ticket or registration.
Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system, you will no longer receive any updates on events you have registered for or attended (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organising an event, and will have no need to receive further communications from us or through our system.
18.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
19.1 Personal Data Provided to Others.
19.2 Third Party Links.
20. Children - Children's Online Privacy Protection Act.
21. International Privacy Laws.
23. Dispute Resolution.
If you have a complaint about our privacy practises you should contact us on the email below.
Residents of the EEA, Switzerland or the UK who believe that their information has not been processed in compliance with the Privacy Shield Principles may raise their complaints in a number of ways.
24. EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the "GDPR") went into effect. The GDPR requires us and Third Party Event Organisers using the Service to provide Users with more information about the processing of their Personal Data.
Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
• you provided your consent;
• it is necessary for our contractual relationship;
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event organising and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
For the most part, you can exercise these rights by contacting us or changing the "cookie settings" in your browser. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us at