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1. Who we are and about these terms

1.1. LuAnna : The Tour is operated by LuAnna Productions Limited, a private limited company registered in England and Wales (company number 12293366) having its registered address at 124 Finchley Road, London, United Kingdom, NW3 5JS. If you have any questions, you can contact us by email at 

1.2. These are the terms and conditions which apply to LuAnna : The Tour form an agreement between you and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.

1.3. By booking a LuAnna event you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference.

2. LuAnna events

2.1. In the interest of safety and comfort for all our guests you acknowledge that admission to any LuAnna event is subject to strict security arrangements and that we may conduct security checks including, but not limited to, checks of the ticket holder’s person and/or x-ray scans of clothing, bags and other items as determined by us, prior to your entering the venue. The following items may not under any circumstance be brought into any venue: explosive substances or materials, pyrotechnics, offensive weapons and firearms (including replica or toy firearms), projectiles and similar devices; sharp items e.g. knives (including Swiss army knives) scissors, cutlery and/or screwdrivers; spray paint; padlocks and/or chains; items that make a noise (e.g. whistles); banners, placards and/or flags; alcohol; any other items which in our opinion pose a health and safety risk to, or affect the enjoyment of, the other visitors in any way (“Prohibited Items”). You may not be permitted to enter the venue, or may be ejected from it, and required to surrender any tickets you hold without refund, if you refuse searches or refuse to leave a Prohibited Items with our stewards.You acknowledge that restrictions and additional terms may apply to LuAnna events. You must check the relevant event description for details of any additional terms or restrictions before making a booking. You promise that you, and anyone on whose behalf you make a LuAnna event booking, will observe and comply with any such terms or restrictions.

2.2. When you submit a booking for a LuAnna event you are making an application to us to attend that LuAnna event. Our acceptance of your booking will take place when we issue a written confirmation of your booking. LuAnna Productions LTD reserve the right to refuse an application for attendance.

2.3. In order to get the most from the LuAnna event you should ensure you arrive promptly.

2.4. We reserve the right to request that any person leaves a LuAnna event if that person’s conduct is unacceptable (in LuAnna Productions LTD reasonable opinion). No refund of fees or any other costs will be made in these circumstances.

2.5. You acknowledge that the venue, timings, speakers and programme of any LuAnna event are subject to reasonable changes.

2.6 We will send an email confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid. 

2.7 Except as permitted by section 4.1 below, all bookings are non-transferable and must not be resold or passed on for commercial gain.

2.8. The unauthorised use of photographic and recording equipment is prohibited at LuAnna events. Restrictions on items which may be taken into LuAnna event venues may also apply (e.g. your own food and drink). You are advised to check when before booking.

3. Fees

3.1. When booking a LuAnna event full payment of the fee is required at the time we accept your booking.

3.2. Details of the fees for each LuAnna event will be set out on the booking page. Our prices may change at any time but price changes will not affect bookings that we have confirmed with you.

3.3. Payment can only be made by credit or debit card. Cash or cheques will not be accepted.

3.4. Tickets are sold on first-come-first-served basis. Once sold, no further tickets are available by any method of booking. Appropriate identification cards are to be shown at the event if requested. 

4. Refunds and cancellation

4.1. If you cancel your event booking, or do not attend the LuAnna event the event fee will not be refunded, although you may transfer your booking to another person by passing on your original ticket.

4.2. LuAnna Productions LTd may cancel any LuAnna event at any time prior to its commencement. Except as set out in clause 4.6 below, If cancelled LuAnna Productions LTD  will refund you the full price of your booking by BACS transfer or back to the card you originally paid with. LuAnna Productions LTD shall not be responsible for any extra costs incurred as a result of a cancelled or rescheduled event.

4.3. There is no entitlement to a refund where LuAnna Productions LTD is forced to cancel part or all of a LuAnna event due to reasons beyond our reasonable control. However, refunds may be given at LuAnna Productions LTD discretion.

4.4. If LuAnna Productions LTD have to reschedule an event you will be given the new date for this event and your tickets automatically transferred over. 

4.5. We regret we cannot offer refunds where we have to make reasonable changes as described in section 2.5 above.

4.6. You do not benefit from a legal cooling off period for bookings for a LuAnna event. 

5. Feedback and Complaints

5.1. LuAnna events are designed to provide an enjoyable and high-quality experience for those attending.

In the event of a complaint, please make your complaint via email and send to You are advised to make your complaint within 14 days of the LuAnna event ending. We take complaints seriously and will aim to investigate and respond as quickly as possible.

6. Our liability to you

6.1. Nothing excludes or limits LuAnna Productions LTD liability for personal injury or death due to its negligence. You have certain rights under the law, for example that we will provide the LuAnna events with reasonable care and skill. Nothing in these terms will affect these rights.

6.2. Please ensure you take care of your personal possessions as LuAnna Productions LTD cannot accept any liability for them unless loss or damage is caused by our negligence.

6.3. Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and condition; (iii) failure to meet any of our obligations where such failure is due to events beyond our control; or (iv) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence.

6.4. Except as stated above in this section 6, LuAnna Productions LTD total liability to you is limited to the fees you have actually paid for the relevant LuAnna event and we shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to a LuAnna event which have been arranged by you are at your own risk.

6.5. You are responsible for your transport to and from LuAnna event and other costs not specifically included in the price of the LuAnna ticket (such as drinks, snacks and meals not included in the price).

7. Data Protection

To find out what personal data we collect and how we use it, please see our privacy section on

8. General

8.1. These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms.

8.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

8.3. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to LuAnna events and related services.

8.4. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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